Frequently Asked Questions

Covid – 19 Update

About the shoes

Fit & Sizing

Shipping & Delivery

Returns and Exchanges

Stores

Gift Cards

Care

Covid – 19 Update

Covid – 19 Update

Hi, 

By now we are all aware of the severity of COVID-19 and we hope you are all keeping safe. We just wanted to let you know how we’re dealing with it at Fizzy Goblet. 

Our website remains open and we are accepting orders domestically and internationally. Your order will be delivered when our warehouse opens after the lockdown on May 3rd. We are continuously monitoring the situation and will keep you updated on any changes.

During this time, we have also extended our exchange policy to 60 days.

We will be maintaining all WHO guidelines and ensuring exacting hygiene standards, sanitation and safety measures are taken during this process.

 

You can continue placing your orders on fizzygoblet.com. You will be notified via email when your order is dispatched. You can reach out to us for anything on info@fizzygoblet.com or whatsapp us on +91-9137570169 or chat with us on our website.

 

We look forward to uniting you with your Fizzy Goblets soon.

 

Till then, Stay Safe and Stay Strong!

 

X

Team Fizzy G

About the shoes

How are Fizzy Goblets made?

Fizzy Goblets are handcrafted designer shoes made in collaboration with artisans. Each shoe takes over 60 hours to make and uses techniques that have been honed for centuries. 

What materials are used?

The Juttis, Heels, Kolhas, Sneakers and Broguesters are made from ethically sourced leather.

The embroideries are done on the best quality fabrics.

We also use vegan leather in the construction of our sliders and loafers 2.0

Where are they made?

Fizzy Goblets are proudly made in India. We work with artisans to contemporarize traditional artforms and give them a place in your wardrobe.

Do you have any vegan shoes?

Yes! You can check out the vegan collection here.

Fit & Sizing

What size should I order? Do all styles fit the same?

All of our styles are built according to established industry standards for fit and sizing. We recommend buying your normal size in all our styles. However, some customers prefer going up a size in Brogues due to the shape of the shoe. If the shoe feels a bit snug, then that’s alright as it takes the shape of your foot. The more you wear them, the more they mould themselves to you and the more comfortable they get. You can view our Fizzy Goblet Size Chart here

Size Chart

European Sizes 35 36 37 38 39 40 41
US Sizes 5 6 7 8 9 10 11
UK Sizes 3 4 5 6 7 8 9
Fizzy Goblet Sizes 4 5 6 7 8 9 10
Length of Foot (cms) 22.5-23 23-23.5 23.5-24 24-24.5 24.5-25 25-25.5 25.5-26

Do Fizzy G’s fit wide, narrow or problematic feet?

The structure of our lining is designed to accommodate the shape of your foot and gently hug your feet whether they are wide or narrow.

Do Fizzy G’s stretch?

Fizzy G’s stretch to take the shape of your foot. The juttis have no left or right because of this very reason!

Shipping & Delivery

What are the Shipping Terms and Conditions

We offer free shipping and Cash On Delivery in India! We are also providing Free Shipping on orders above 10,000 INR.

Orders placed in India and outside India are catered by safe and realiable courier companies like Fed EX, Bluedart, Armaex and Delhivery.

Do you ship outside of India

 Yes we do ship outside India. We also provide free international shipping on order above 10,000 INR. You can check the shipping charges here.

What are the payment options available?

You can pay for your purchase using credit card, debit card, american express, Paypal, internet banking and wallet payments like PayTM as well.

All these payment methods are 100% safe and secured.

We also offer Cash on Delivery in India!

How will I know my order is shipped?

You will receive a tracking number on your email id once your order has been shipped. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering.

You can whatsapp us on +91-91376 70169 for any queries.

How can I check the status of my order?

We are shipping orders after lock down and you will receive tracking details on your email id. 

How much time will it take for me to receive my shoes?

We dispatch your pairs within 24 - 48 hours of placing the order. It takes around 3-5 working days for the delivery of shipment depending on your location all over India.

The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.

Kindly note there might be a delay during National holidays and festivals.

For orders outside of India, delivery time is between 7-10 working days.

Would there be any hidden taxes or duties that I have to pay?

For India - ALL taxes and duties are included in the price mentioned.

For International orders, or orders outside of India – there may be custom duties that are applicable and are subject to government regulations. Please note we have no control over these duties.

Other than India, which countries do you deliver to?

We ship worldwide. For a complete list of countries, please click here.

What about Outlier locations?

Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your Fizzy Gs reach you. In case of any queries, doubts or any random thoughts we are happy to be of service. Just drop us an email at info@fizzygoblet.com

Returns and Exchanges

What’s your return policy in India?

We offer free return shipping Returns and exchanges on all unworn shoes within 60 days of receipt. We know you need to try them on for fit and comfort, but make sure to only wear them on clean floors inside (and never outside, if you plan to return them).

Fizzy G’s stretch and take the shape of your foot when worn. In case they feel slightly snug, then they will open up and take the shape of your foot.

How do I return my order?

Fizzy Goblet accepts all unworn shoes for store credit, e-gift card, and/or exchange with any design and size within 60 days of receipt.

There are a couple of options to return or exchange your shoes:

       1. FREE RETURN from your doorstep:

           You can place a return request on our website https://www.fizzygoblet.com/apps/return-request and our logistics partners will come and pick up the order. 

           Mention the size and style you want in exchange for your current pair in the customer note when raising your exchange request or if you would like a credit note.

       2.Store Drop:

           You can drop the order at our physical outlets in Delhi and Mumbai. All you need to return are your unworn shoes in the original packaging. https://www.fizzygoblet.com/pages/contact-us

Mumbai Store :

Fizzy Gobet, Palladium Mall, Shop No: T-26B, Third Floor,

462, Tulsi Pipe Road,

Palladium, Lower Parel,

Mumbai - 400013

Mob- +91 99207 38487/ +91 9137670169/ 022 - 40020840 

(10.00  am - 10.00 pm) (Monday to Sunday) 

* Open on all National holidays.

Delhi Store:

Fizzy Goblet, DLF Promenade, Shop No:- 172,

Ground Floor, Promenade Mall, 

Vasant Kunj Mall Road, Delhi - 110070

Mobile :- +91 9137670169 / +91 8882217672

(10.00  am - 10.00 pm) (Monday to Sunday)

* Open on all National holidays.

Do you give Refunds?

Refunds are in the form of store credits or e-gift cards only which can be used while shopping online on www.fizzygoblet.com and in stores as well.

Can I return an order that was a gift?

Yes, you can return an order that was a gift by clicking a return request on our website https://www.fizzygoblet.com/apps/return-request and choosing between exchange or a credit note.

When will my exchange shoes ship?

Your exchange shoes will be shipped within 24 hours of us picking up the pair from you. 

In case the pair you want in exchange is not in stock, the process might take a week longer. You will be sent the tracking details and informed each step of your exchange. 

What about International Exchanges and Returns?

We currently don’t process International Exchanges. In case you are able to ship the shoes to India, we will pick them up from any location in India and process your exchange to the same location or email you the store credit like we would do for a domestic order. 

For International orders, we extend the exchange period to 4 months. 

Please note, shoes should be unworn.

Stores

Where do you have your physical stores?

We have stores in Mumbai and Delhi.

Mumbai Store :

Fizzy Gobet, Palladium Mall, Shop No: T-26B, Third Floor,

462, Tulsi Pipe Road,

Palladium, Lower Parel,

Mumbai - 400013

Mob- +91 99207 38487/ +91 9137670169/ 022 - 40020840 

(10.00  am - 10.00 pm) (Monday to Sunday) 

* Open on all National holidays.



Delhi Store:

Fizzy Goblet, DLF Promenade, Shop No:- 172,

Ground Floor, Promenade Mall, 

Vasant Kunj Mall Road, Delhi - 110070

Mobile :- +91 9137670169 / +91 8882217672

(10.00  am - 10.00 pm) (Monday to Sunday)

*Open on all National holidays.

What time are they open till?

You can visit the store anytime between 10am to 10pm everyday including all national holidays.

How do I check whether something I like online is in store?

You can directly get in touch with the respective stores for checking the availability of the pair.

Contact details are as follows-  

Mumbai store : +91 99207 38487/ +91 9137670169/ 022 - 40020840 

Delhi Store : :- +91 9137670169 / +91 8882217672

Can I exchange my online purchase in store?

Yes you can drop by at the store and exchange your purchase directly. Please note that the shoes should be unworn.

Can I redeem my giftcard in store?

Yes you can redeem the giftcard at any Fizzy Goblet stores using the gift code issued to you

Gift Cards

How do I purchase a gift Card?

You can directly purchase a gift card online. Once your order is prepaid the gift card will be emailed to you on your registered email id. https://www.fizzygoblet.com/collections/fizzy-gift-cards

How will I receive the gift card?

You will receive an e-gift card on your email id which will consist of 16 digit code. You can redeem the code while placing an order online directly at the time of checkout.

Where can I redeem the gift cards?

You can redeem the gift cards online at the check out page. You can also redeem the gift cards at any of the Fizzy goblet stores as well.  One gift card can be redeemed only on one order at a time.

What is the validity of gift cards?

It is valid for 365 days from the date of the purchase.

Can I partially redeem the gift cards?

Yes, you can partially redeem the gift cards and the remaining balance can be redeemed for later purchase using the same code.

Care

How do I care for my Fizzy Gs?

In case they have a spot of dirt, simply wipe them clean with a mild cleanser like a handwash and a soft clean cloth. 

For embellished shoes –  Each embellishment is hand embroidered securely. A little pouch of extra embellishments is given with each purchase as well. 

You can even dry clean your shoes to preserve them longer.

Any tips to keep in mind?

For all the Fizzy G’s which have a leather base like the juttis, or heels – It’s best to avoid water. 

Shoes like the sliders and loafers and sneakers are water resistant and can withstand some water. 

Keep the shoes away from moist air, in the dustbags and boxes to preserve them for longer. 

You can check our care card here

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